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Last updated: 08/2026

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1. If you need to cancel
Cancel more than 7 days before your event and we'll give you a full refund. After that, we can't guarantee a refund since we've already shopped and planned for your spot, but we'll always try to find you a place at a future session instead.

 

2.Ticket transfers
Prefer to pass your spot to someone else? Sort the swap between yourselves, then email us at events@thebatchsocial.com at least 72 hours before the event with the new person's name and email. They'll need to complete our waiver before their spot is confirmed. Any money changing hands is between you two, that's not something we get involved in.

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3. If we cancel
We hope this never has to happen, but if we ever need to cancel, you'll get an email straight away with your options: a full refund, or a spot at another date if you'd rather switch. We process refunds directly, so please allow us a few days. Exactly how long it takes to land back in your account depends on your payment method.

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4. Contact
Questions? Email events@thebatchsocial.com.